Certified Financial Education
Australian Approved Programs
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last Updated: January 15, 2025
orentivaxlo Financial Services operates under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This policy explains how we handle your personal information when you visit our website, use our educational resources, or engage with our financial literacy programs.
We believe financial education should be accessible and trustworthy. That means being upfront about data practices too. This document covers everything from what information we collect to how you can control your data.
We collect information in several ways, depending on how you interact with our services:
| Information Type | Examples | Collection Method |
|---|---|---|
| Personal Details | Name, email, phone number, postal address | Registration forms, contact inquiries |
| Educational Progress | Course completion, quiz results, learning preferences | Learning management system tracking |
| Technical Data | IP address, browser type, device information | Automatic collection via cookies |
| Financial Goals | Investment interests, risk tolerance, objectives | Assessment questionnaires |
We don't collect sensitive financial data like bank account numbers or credit card details. Our focus is on educational content that helps you make informed decisions about your financial future.
Your information helps us create better educational experiences and provide relevant financial literacy content. Here's what we do with the data we collect:
We'll only send you marketing emails if you've opted in. Every email includes an unsubscribe link, and you can change your preferences at any time. We believe in earned attention, not inbox spam.
We don't sell your personal information to third parties. However, there are specific circumstances where we may share your data:
Service Providers: We work with trusted partners who help us deliver our educational programs. This includes email service providers, learning management systems, and website analytics tools. These providers are bound by strict confidentiality agreements.
Legal Obligations: We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes situations involving fraud prevention or protecting the rights and safety of our users.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners. We'd notify you well in advance of any such changes.
All data sharing follows Australian Privacy Principles and occurs only when necessary to provide our services or meet legal requirements.
Under Australian privacy law, you have several important rights regarding your personal information:
Request a copy of all personal information we hold about you. We'll provide this within 30 days, free of charge for reasonable requests.
Ask us to update or correct any personal information that's wrong or out of date. We'll make changes promptly once verified.
Request deletion of your personal data, subject to legal retention requirements. Some information may be kept for regulatory compliance.
Unsubscribe from marketing emails anytime. You'll still receive important service-related communications about your account.
Request your data in a portable format if you want to transfer it to another service provider. We'll provide common file formats where possible.
File a complaint with us first, then escalate to the Office of the Australian Information Commissioner if needed.
We take data security seriously, especially given our role in financial education. Your information is protected through multiple layers of security:
Technical Safeguards: We use industry-standard encryption for data transmission and storage. Our servers are hosted in secure Australian data centres with 24/7 monitoring and regular security audits.
Access Controls: Only authorized staff members can access personal information, and only when necessary for their job functions. All access is logged and monitored.
Regular Updates: Our security measures are reviewed and updated regularly to address emerging threats and maintain best practices.
We keep your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Educational progress data is typically retained for 7 years, while marketing preferences are kept until you opt out.
Our website uses cookies to improve your browsing experience and help us understand how people use our educational resources. Here's what you should know:
Essential Cookies: These are necessary for the website to function properly. They remember your login status and course progress.
Analytics Cookies: We use these to understand which content is most helpful and where people might be struggling with our courses. This helps us improve our educational materials.
Marketing Cookies: These help us show you relevant content and avoid repeating the same messages. You can opt out of these through your browser settings or our cookie preference center.
Most browsers allow you to control cookies through their settings. Keep in mind that blocking certain cookies might affect your experience on our educational platform.
We primarily store and process data within Australia. However, some of our service providers may process information overseas in countries with adequate privacy protections, such as the European Union or New Zealand.
When overseas transfers occur, we ensure appropriate safeguards are in place through contractual arrangements that meet Australian privacy standards. You'll be notified if we ever need to transfer data to countries without adequate privacy protections.
Privacy laws and our business practices evolve over time. When we update this policy, we'll post the changes on our website and notify active users via email if the changes significantly affect how we handle your information.
We recommend checking this page periodically, especially before providing new personal information or using new features on our platform. The "Last Updated" date at the top shows when the most recent changes were made.
If you have questions about this privacy policy or want
to exercise your rights regarding your personal information, we're here to help.
Email: info@orentivaxlo.com
Phone: +61 2 6205 6711
Mail: Level 10/26 Wharf St, Brisbane City QLD 4000, Australia
We aim to respond to all privacy inquiries within 5 business days. For complex requests, we
may need up to 30 days as permitted under Australian privacy law.